Refund policy

LOWCOUNTRY LIFTED RETURN & REFUND POLICY

Last Updated: September 22, 2026

At LowCountry Lifted, we want you to be happy with your order. Because many of our products are made or produced specifically for each order, our return policy varies depending on the reason for the return.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include your order number, a description of the issue, and clear photographs showing the problem.

Once the issue has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Please do not return an item without contacting us first.

MADE-TO-ORDER & PRINT-ON-DEMAND PRODUCTS

Many LowCountry Lifted apparel and merchandise items are produced specifically for your order. Because these products are made to order, we generally do not accept returns or exchanges for buyer's remorse, incorrect size selection, incorrect color selection, or change of mind.

Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.

If we or one of our fulfillment partners made an error with your order, please contact us and we will work to make it right.

TRUCK ACCESSORIES & OTHER NON-APPAREL PRODUCTS

Return eligibility for truck accessories, lighting products, automotive products, and other merchandise may vary depending on the product and fulfillment partner.

Products marked Final Sale, clearance merchandise, customized products, installed or used automotive products, and products that have been altered or damaged after delivery may not be eligible for return.

Any additional product-specific return requirements shown on the product page will also apply.

Do not install, modify, wire, mount, or use an automotive product if you intend to request a return. Contact us first if you believe you received an incorrect or defective product.

ORDER CANCELLATIONS

Orders enter production or fulfillment quickly. We cannot guarantee that an order can be changed or canceled after it has been submitted.

If you need to request a cancellation or change, contact us as soon as possible. If production or fulfillment has already begun, we may be unable to cancel or modify the order.

RETURN SHIPPING

If a return is authorized because of an error on our part, a defective product, or an incorrect item received, we will provide instructions regarding the return or replacement.

For any other return that we specifically authorize, the customer may be responsible for return shipping costs.

Do not send products back to the address shown on the shipping package unless we specifically instruct you to do so. Some products are shipped directly by our fulfillment partners and must be handled through the appropriate return process.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued are determined by your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund is due to an error with the order or otherwise required by law.

LOST OR MISSING PACKAGES

If tracking shows your package has been lost in transit or your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment with the carrier or fulfillment provider.

If tracking shows the package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting us. We will assist with available carrier information and next steps.

CONTACT US

Questions or problems with an order should be sent to:

LowCountry Lifted LLC
Email: info@lowcountrylifted.com
Website: lowcountrylifted.com

Please include your order number in your message so we can assist you as quickly as possible.

LowCountry Lifted reserves the right to update this policy as our products and fulfillment partners change. Nothing in this policy limits any rights or remedies available to customers under applicable law.